Question 1

What is Stowfly?

Accepted Answer

Stowfly is an easy, convenient way to get packages delivered to a location near you. If you’re constantly facing the challenge of missed deliveries or stolen/lost packages, book a Stowfly location and ship your online deliveries there and pick up at your own convenient time. No need to stand in a line at the post office or wait longer to organize your re-delivery.

Question 2

How does it work?

Accepted Answer

1. Find a location that works best for you in terms of hours of operation and distance from your home or office.

2. Select the right pricing option between one of our monthly subscription options

3. Pay to get the full address of the location that you can use as your shipping address while shopping online on any website. You will also get a unique PIN code that you will need for pick up at the location.

4. Once your package arrives at our location, we will notify you and you can pick it up at your own convenience.

Question 3

How much does it cost?

Accepted Answer

We have three pricing options. $7.50 subscription for up to 5 packages a month and $15 subscription for up to 15 packages a month.

For the subscription option there is a $1 surcharge for every package that comes in over the limit and for every package left after 7 days there is a $2.5 surcharge per package for every 7 days not picked up.

We have a $1000 insurance policy per package with a mandatory $0.50 charge per package booking

Question 4

Does Stowfly need tracking numbers of your online orders?

Accepted Answer

No, we do not need your tracking number. As long as you put your name on the package that matches our booking records, we will automatically notify you as soon as your package arrives.

Question 5

Can I send someone else to pick up my delivery?

Accepted Answer

Yes, as long as they have your unique pick up PIN, you can send anyone to pick up your delivery.

Question 6

What kind of locations does Stowfly have?

Accepted Answer

Stowfly works with local shops and businesses that have unused space that want to help nearby customers receive their deliveries at their store. These could be anywhere from your neighborhood coffee shop, convenience store, restaurant or a mom & pop shop. All our location partners are vetted and trained in handling your packages and store them outside of publicly accessible areas of their store.

Through this community of local shops, we work together to help solve your missed deliveries problem while also supporting local shops and businesses with some extra income.

Question 7

Is this safe?

Accepted Answer

We take safety and security of your package deliveries very seriously.

1. All our location partners are vetted, verified and trained before they are on the Stowfly platform.

2. We generate a unique pick up PIN code for you and we do not let anyone else pick up your package unless the correct pick up PIN is shown to our location partner.

3. $1000 insurance - all our bookings are insured up to $1000 to give you that extra peace of mind.

Question 8

What do I need to pick up my package?

Accepted Answer

Your unique pick up PIN which you will receive as part of your booking confirmation.

Upon arrival at the location, just tell the location staff that you’re here to pick up your Stowfly delivery and your unique pick up PIN code and they will hand over your packages.

Question 9

Why are there no addresses?

Accepted Answer

Due to security and insurance reasons, we cannot share the full address and contact info of our location partners before an online booking is made in our system.

Question 10

Is there a size or weight limit?

Accepted Answer

You can order any packages with dimensions up to 2 ft by 2 ft by 2 ft.

Weight of the package needs to be below 50bs.

Anything above these size and weight limits will be charged $40

Question 11

Do you allow for perishables?

Accepted Answer

No, we do not allow perishables. Our insurance doesn't cover for perishables.

Question 12

How soon do I have to pick up my package?

Accepted Answer

You should pick up your package at the earliest when it's convenient for you.

Please do note that items left for more than 7 days will result in an additional charge of $2.5 for subscription users. Please also note that items not picked up within 30 days may be disposed of. If you feel it may take longer for you to pick up in case you’re traveling, please inform our customer care team at support@stowfly.com and we will accommodate your request.

Question 13

Are the package deliveries insured?

Accepted Answer

Every booking on Stowfly is covered by a $1000 insurance to give you that extra peace of mind.

Question 14

How do I cancel my service?

Accepted Answer

For our subscription pricing, we offer free cancellation at any time. You will not be charged for the month following your cancellation date.

You can now cancel your subscription directly from your account.
Simply go to Profile > Package Bookings and click the "Cancel Subscription" button.

If you face any issues or have questions, feel free to contact us at support@stowfly.com.

Question 15

How do I update my card details?

Accepted Answer

To update your card details, please follow these steps:

1. Log in to your account using your registered email and password.
2. Go to the 'My Profile' section in your account.
3. Click on the 'Update Card Details' button.
4. Enter your new card information and save your changes.

If you face any issues, feel free to reach out to our support team at support@stowfly.com.

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